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After Sales Service - Warranty

The products sold on the site Espace-Domotique.fr a guarantee of two years unless otherwise stated.

From 1/03/2017 alarms are guaranteed for 5 years.

From 1 July 2017 the products Fibaro are guaranteed 4 years.

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The product must be registered on the Manufacturer's site for his take collateral.

The product is under warranty from the Manufacturer.

The defective product is exchanged with a new product if it is still in the process of distribution after validation by the technical service and the manufacturer.

In the opposite case, an equivalent product to the brand you will be offered.

Any claim of Warranty must be made by mail to the address sav@espace-domotique.fr

The sending of the product is the responsibility of the customer.

From 1/03/2017 and after acceptance of the service SERVICE a pre-paid voucher will be sent to the customer for the return of the product.

If the date of your product has expired we will offer you a product at a discounted price.

  • For any return of products ZIPATO it is necessary to have a return number provided by the constucteur.
  • For any return product the customer must have contacted the customer SERVICE of the manufacturer to diagnose the failure.
  • All products with trademarks of a short-circuit will not be taken into warranty.

Alarms and video surveillance systems are guaranteed 5 years.

The products Fibaro are guaranteed 4 years.

 

For any return you must indicate the malfunction encountered , the plan of wiring as well as a photo and attach a copy of your purchase invoice to:

Space Home Automation

2 Place Port Oil

Treffort

01370 Val Revermont.

Any package returned without an agreement and without document will not be processed.