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General Conditions of Sales

These conditions of sale are concluded on one hand by the company ECFV2D Company Simplified joint stock Unipersonnel with a capital of 15000 euro, whose head office is at

2 Place Port Oil

Treffort

01370 Val Revermont

Tel:0983253869

Email:contact@espace-domotique.fr

registered with the register of commerce and companies of Bourg En Bresse under the number 739 929 381 hereinafter referred to as ECFV2D and on the other hand, by any natural or legal person wishing to make a purchase via the website of ECFV2D hereinafter referred to as the “ buyer ”.

The present conditions of sale aim at defining the contractual relations between ECFV2D and the buyer and the conditions applicable to any purchase made through the merchant site ECFV2D, the buyer either professional or consumer. The acquisition of a good or service through this site implies acceptance without reservation by the purchaser of these conditions of sale. These conditions of sale will prevail on all other general or particular conditions not expressly approved by ECFV2D. ECFV2D reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the date of the order by the buyer. Characteristics of the goods and services proposed The products and services offered are those listed in the catalog published on the site of ECFV2D. These products and services are offered within the limit of stocks available. Each product is accompanied by a description established by the supplier. For some of them,the buyer can access the vendor's documentation. The photographs in the catalogue are most faithful possible but cannot ensure a perfect similarity with the product offered, especially in regards to color.

Article 1: Rates

The prices listed in the catalog are prices including tax in euro taking into account the VAT applicable on the date of the order. Any rate change will be reflected on the price of products or services. ECFV2D reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order shall be applicable only to the buyer. The prices indicated do not include the expenses of treatment of orders, transport ,écoparticipation and delivery if they occur in the geographical areas set out below.

Article 2: geographical Area

The online sale of products and services presented in the site is reserved to buyers who reside in France,Belgium,Luxembourg,Germany,Switzerland, and Monaco and supplies required in these geographical areas.

Article 3: Orders

The buyer, who wishes to buy a product or a service must :

-fill out the identification sheet on which show all the data requested or give his client number if he has one.

- fill out the order form online giving all the references of selected products or services.

-accept the terms and conditions of sales.

- validate his order after having checked it.

- make the payment in the foreseen conditions.

- confirm its order and its regulations. The confirmation of the order implies acceptance of these conditions of sale, recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be worth signature and acceptance of transactions. The seller will email confirmation of the registered order.

Article 4: Right Of Withdrawal

The buyers, non-professional physical people, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for return shipping costs. (article L121-20 of the consumer Code)

The withdrawal option can be exercised if the delivered products have obviously been subject to lasting use (beyond a few minutes).The products must imperatively be returned properly protected in their original packaging, in perfect states, in a perfect state of resale (not spoiled, damaged or soiled by the customer) with all accessories and instructions.

All products for which the warranty seal has been torn, are not included.

The software should not be detected.

Batteries ,rechargeable batteries, batteries are not included.

The buyer must return the products within a period not later than 14 days after it is served of his right of withdrawal.

The decision of withdrawal shall be served directly to the vendor from the customer account by the appropriate form..

The buyer should returned the product after receiving an RMA number in accordance with article 14.

The consumer can test the product but will be responsible in case of depreciation of the goods resulting from the handling other than those necessary to establish the nature, characteristics and functioning of the goods (Article L. 121-21-3 al 3 of the consumer Code).

In the event that the order was for an amount greater than € 100 and that the port was free if the buyer retracts, and the command becomes less than 100 €,the buyer must bear the cost of transport.

Article 5: Terms of payment

The price is exigible with the order. Payments will be made either by bank .They will then be made through the secure system ProSecure, which uses the protocol SSL "Secure Socket Layer" " so that the information transmitted is encrypted by software and no third party can take knowledge in transit on the network,or by cheque,or by bank transfer or by credit card. The buyer's order will only be sent upon confirmation of payment on our account. At the request of the buyer, it will be sent a paper invoice showing VAT.

Article 6: Deliveries

Deliveries are made to the address specified in the purchase order, which can only be in the agreed geographical area.

If the delivery time exceed thirty days from the order, the contract may be terminated and the buyer reimbursed.

ECFV2D cannot be held responsible for any delay due to: gréves,weather,the failure of the carrier to the addresses that are incomplete or incorrect...

The delivery is free of charge from 44€ of purchase for France .

Article 6: Liability

The seller, in the process of selling online is only bound by an obligation of means; its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as data loss, intrusion, viruses, break service, or other unintended problems.

Article 7: intellectual Property

All elements of the site Espace-Domotique.com are and remain the intellectual and exclusive property of ECFV2D. No person is authorised to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site they are software, visual or sound. Any simple link or by hypertext is strictly forbidden without the express written consent of ECFV2D. Personal data in Accordance with the law relating to computers, files and freedoms of 6th January 1978, nominative information relating to the purchasers could be the subject of an automated treatment. ECFV2D reserves the right to collect information on purchasers including by using cookies, and, if it wishes, to transmit to business partners collected information. Buyers may oppose disclosure of their details by notifying ECFV2D. Similarly, users have a right to access and rectify data concerning them, according to the law of 6 January 1978. The automated processing of information, including the management of e-mail addresses of users of the site has been the subject of a declaration to the CNIL on November 13, 2015, registered under the number 1904913 v 0.

Section 8: Archiving - Proof

ECFV2D archive purchase orders and invoices on a reliable and durable support constituting a copy faithful in accordance with the provisions of article 1348 of the civil Code. The computerized records of V. will be considered by the parties as proof of communications, orders, payments and transactions intervened between the parties. Settlement of disputes these conditions of online sale are subject to French law. In case of dispute, jurisdiction is assigned to courts of Bourg-en-Bresse, notwithstanding plurality of defendants or call in guarantee.

Article 9: Disputes

The present general conditions of sale are subject to French law. In case of dispute, the customer and the seller have the possibility, before any legal action to seek an amicable solution.

Article 10:Refund

The reimbursement will occur by the means of payment used to place the order and this in a period of 14 days.

Article 11: Warranty and after-sales service

All products sold by the company ECFV2D are guaranteed for 2 years return-to-shop from the date appearing on the invoice, with the exception of certain products which the manufacturer provides a warranty of a duration greater than or less than.

Alarms purchased from the 1/03/2017 have a 5 year warranty.

The warranty is applied by the company ECFV2D except for certain products where the guarantee is exercised directly from the manufacturer.
All of the specific terms and conditions of the guarantee are posted in the description of the product detailed. In the absence of particular indications, the equipment is guaranteed for 2 years return-workshop with the company ECFV2D

In case of return of equipment is found not to be defective, transportation charges, handling and testing (the hourly cost of 70,00 €) will be charged to the customer.

This Warranty does not cover damage resulting from:
- improper use, operation or improper maintenance, including, but without limitation, use of the product which does not correspond to its normal destination.
- installation or use of the product not in compliance with technical standards or safety regulations in France, including the standard NF C 15-100.
- a connection to an electrical supply of incorrect voltage or by means that are non-compliant with standard NF C 15-100.
- an attempt of repair carried out by a provider other than ECFV2D.
- accidents, damage resulting from lightning, liquid has been spilled or flood, improper ventilation, voltage spikes, fire, or any other case of force majeure.
- abuse or neglect.

Any return of goods requires the prior agreement of the company ECFV2D and obtaining a number of return according to the procedure described in Article 14 return Procedure.

Send the product to the company ECFV2D is the responsibility of the customer.

For products purchased after 1/03/2017 a good prepaid return will be send after validation of the technical default by the company ECFV2D

 

Article 12: processing orders

Orders are processed within 24H/48H business days.

Any order placed before 11 a.m. are shipped that day if payment is confirmed.

Article 13: Return of goods

The products can only be returned if they meet the conditions of return set forth in the general terms and conditions.

The buyer should request from its client account a request of product return.

The buyer will then receive an RMA number to return the goods at his own expense.

The buyer must indicate on the parcel the RMA number.

Any package that does not specify the RMA number will be refused.

Any product not meeting the return conditions will be returned at the purchaser's expense.

The return of goods is at the expense of the buyer, with a mean follow-up of the package.